Shipping policy

SHIPPING SERVICES

All items Delivered in the Hartlepool include free shipping!

Your UK deliveries will be sent via the Royal Mail Second Class signed for service, you will receive a tracking number once your order has been dispatched.

READY TO SHIP ITEMS

These are pieces that I have ready made and waiting to find their new homes. Once a ready to ship item has been ordered it will be dispatched from Thistle & Moonlace within 1-4 days. Any items without ‘made to order’ in the title are ready to ship.

MADE TO ORDER ITEMS

These are items that I don't make until an order has been placed. This means there's up to a 10 week turnaround on your order. I will usually have your piece finished and shipped well within the 10 weeks deadline. However, depending on my workload at the time and if your order needs to be grown, dried and be made, I may need the full ten weeks to make and fulfil your order. 

PACKING MATERIALS

Thistle & Moonlace ships all items in cardboard boxes or cardboard backed envelopes. Pieces are individually wrapped in tissue paper, brown paper and repurposed bubble wrap; the cardboard box your piece ships in is then filled with brown paper to keep the item safe and reduce plastic usage. 

Any bubblewrap that is use has been recycled from other packaging or projects, Such as from over wintering the plants in the greenhouse. Any time a non sustainable item is used within the packaging, we will endeavour to reuse and repurpose it rather than buying it in.